Frequently Asked Questions
Quickly find answers to your questions about InSkillML. Our support team is also available to help you.
InSkillML is an online learning platform specialized in Artificial Intelligence and Machine Learning. We offer free and premium courses covering Python, machine learning, deep learning, LLMs, RAG, AI agents and MLOps, with hands-on labs and real-world projects.
Start with our free discovery track that covers the basics of AI and machine learning. Create an account, explore our introductory courses, then move on to our premium training for in-depth learning.
Free courses provide a solid introduction to AI concepts. Premium courses include hands-on projects, interactive labs, personalized support, completion certificates, and access to our private community.
Duration varies by course: introductory modules last 1-2h, intermediate courses 4-8h, and advanced training 15-25h. You learn at your own pace with access to the whole premium catalog for the duration of your plan.
Yes, we update our courses quarterly to reflect the latest technologies and best practices. Premium members automatically receive access to new versions.
Premium members can download videos and resources for offline learning. This feature is not available for free courses.
Premium courses include verifiable completion certificates. You must complete all modules and pass the final assessments to receive your certificate.
Up-to-date prices are on the Plans page: a monthly or yearly Premium plan (best value), and single courses with lifetime access.
Depending on the plan, the subscription is either fixed-term without renewal, or automatically renewing. In the latter case, you can cancel at any time in one click from your account: premium access stays open until the end of the current period.
We offer a 14-day money-back guarantee on any new purchase (premium plan or single course) — this matches the statutory withdrawal right for digital services in Europe. If you are not satisfied, contact our support for a full refund.
We accept credit cards (Visa, MasterCard, American Express), PayPal, and SEPA bank transfers for businesses. All payments are secured by Stripe.
Click "Sign up" at the top of the page, enter your email, and create a password. You will receive a confirmation email to activate your account.
Use the "Forgot password" link on the sign-in page. Enter your email and follow the instructions to reset your password.
Yes, go to your profile > Settings > Personal information to update your email address. A confirmation will be required.
Use our contact form, send an email to support@inskillml.com, or join our community Discord. We respond within 24h on weekdays.
Yes! Join our Discord community with more than 15,000 members, take part in the forums, attend the weekly webinars and local meetups.
We offer enterprise plans with priority support, tailored training, and team management. Contact us at enterprise@inskillml.com for more information.
A modern browser (Chrome, Firefox, Safari, Edge), a stable internet connection, and optionally Python installed for hands-on labs. Our courses adapt to all levels of experience.
Our cloud labs work on Windows, macOS, and Linux. For local exercises, we provide OS-specific instructions.
Check our help center, verify your internet connection, clear your browser cache, or contact our technical support with a detailed description of the problem.
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